How can we help you?

When should I call 911?

In Johns Creek, you should call 911 anytime you need police or fire dispatched to you, your home or business.

The city’s 911 Emergency Communications Center, ChatComm, handles both emergency and non-emergency dispatch calls for our public safety responders.

For example, if you see suspicious behavior, but it’s not a crime in progress, call 911. Or, if you’re the victim of identity theft, call 911 and a police officer will be dispatched to you to make a report.

The JCPD’s main administrative number at 678-474-1600 (Mon-Fri, 8:30 a.m. to 5 p.m.), however, remains your point of contact if you need a copy of a police report, a background check or if you have a general question about the JCPD or any of its Community Service programs.

How do I file a police report?

There are two ways to file a report with the JCPD:

  • Call 911 and an officer will be dispatched to your location (must be in Johns Creek) to take a report,


  • Come to JCPD headquarters at 11360 Lakefield Drive, Johns Creek, GA 30097. Stop at the Records Department window in the lobby and ask for an officer to meet with you and take a report.

You cannot file a report over the phone.

How can I obtain a copy of my police report?

Reports are usually completed within 5 business days. You may pick up a copy of your report at the Police Department, 11360 Lakefield Drive. We do not fax police reports.

Is there a cost for police reports?

Yes. Accident reports are $5. Incident reports are .10 cents per page.

How can I speak to the detective/investigator assigned to my case?

Call 678-474-1576 and your call will be directed to the right person.

Do you do background checks? How much do they cost?

Yes. You need to fill out a form at the police department and present a valid government-issued ID. Background checks cover the entire state of Georgia and are ready for pick up in 1 to 3 business days. The cost is $20.

Can I get my fingerprints done at the Police Department?

No, not at this time.

Can I get a TPO (Temporary Protective Order) at the police department?

We do not issue TPOs. These are issued by the local Sheriff’s office where the person you are filing against lives.

How can I contact the jail or check the status of someone arrested by the JCPD?

Arrestees are taken to the Fulton County Jail, at one of two locations:

  • Fulton County Jail:  404-613-2000; 901 Rice Street NW, Atlanta, GA 30318.
  • North Annex (at Alpharetta Jail):  404-612-3432 or 3434; 2565 Old Milton Pkwy, Alpharetta, GA 30009.

] If the Police Department has my vehicle towed, where can I find it?

The JCPD contracts with United Towing service. They are located at 1160 Tidwell Road, Alpharetta, GA 30004,

If the JCPD obtained property from me, how can I get it back?

Contact the Evidence Unit at 678-474-1600 to ensure your property is available for retrieval, the proper paperwork has been completed and to set up an appointment to retrieve it.

During what days and times can I retrieve my property?

It’s strongly suggested you call the Evidence Unit to arrange pickup first. Come to the police department lobby between 8:30 a.m. to 5 p.m., Monday through Friday, and the Evidence Unit will be notified. Any arrangements for pick up outside of normal business hours will need to be pre-arranged with the Evidence Custodian.

Are there special requirements for picking up a gun held in police custody?

Yes, you need to call 678-474-1572 prior to your arrival to arrange with the evidence custodian to complete the necessary paperwork. The evidence custodian is required to obtain the owner’s Criminal History prior to releasing the firearm to the owner. There are certain violations that could prohibit an owner from obtaining their firearm. A picture ID and proof of ownership is required.

I got ticketed by the Police Department. How much does it cost and how can I pay for it?

Contact the Johns Creek Municipal Court at 678-512-3444 to answer your question. Their hours are 8:30 a.m. to 5 p.m., Monday through Friday.

How do I report a theft?

To report a theft, call 911.

Most thefts are opportunistic in nature, so make it more difficult for the theft to take place. For example, never leave valuable objects (laptop, cell phone, purse, etc.) in open view inside your parked car.

Make sure you write down all your serial numbers and identification markings. Place the list in a safe place or two – maybe a list at home. If you are ever a victim, you can give the serial numbers and identification markings to the police to enter in the National Automated Property System. If anyone is caught with the property it can be identified as stolen and the culprit can be arrested.

How do I deal with an animal that is loose, hurt, or endangered?

Contact Fulton County Animal Services at 404-613-0358.

Is it possible to get an extra patrol while away on vacation?

Yes. Please call 678-474-1561 or fill out a Vacation Watch request.

Does the Police Department have a neighborhood watch?

Yes. For further information, call Sgt. Dimitri Caldwell at 678-474-1566 or view more information about our Community Policing Services page.